Refund
Refund requests must be submitted within 14 days of purchase. Manual WeChat or Alipay purchases are handled through support, while any existing Paddle transaction follows Paddle's refund policy.
Last updated: June 12, 2026For Paddle online payments, refund requests must be submitted within 14 days of purchase and are handled according to Paddle's refund policy and applicable consumer protection rules.
To request a refund, contact support@zenonebim.com or Paddle buyer support with your Paddle order email, product name, and transaction ID.
Refunds processed through Paddle are returned to the original payment method.
For manual WeChat or Alipay purchases, refund requests must be submitted within 14 days of purchase by contacting support@zenonebim.com with your payment note, customer contact, product name, and license key.
Manual refund requests are handled through the same customer service channel used for purchase.
Manual WeChat or Alipay purchase is the current public sales channel.
Monthly licenses purchased manually do not renew automatically unless a separate written agreement says otherwise.
If you have an existing Paddle subscription, it may be canceled before the next billing period to stop future renewals. Refund requests must be submitted within 14 days of the charge and are handled according to Paddle's refund policy.
Email support@zenonebim.com with your order email, product, license key if issued, payment channel, and reason for the request. We aim to respond within two business days.