Primary support
Email: support@zenonebim.com
Typical response time: within two business days. Chinese support is the default; English support is available for Paddle and product questions.
Contact
Contact and Support
Use this channel for discounted manual purchase, Paddle payment questions, activation support, installer access, and refund requests.
Last updated: May 30, 2026Manual discounted purchase
Manual WeChat and Alipay purchases are the recommended discounted channel. Contact support with the product and plan you want, and we will provide payment and activation instructions.
Online checkout
Paddle online checkout is available for users who prefer self-service payment and immediate order processing. Online prices may be higher than manual purchase prices.
Support topics
We can help with Revit version compatibility, installer access, license activation, machine binding questions, refund requests, and Paddle order lookup.