告诉客服产品、套餐和 Revit 版本，确认后使用人工优惠价购买。
付款后由后台创建订单和许可证，激活码通过邮件或客服发送。
安装包获取、激活码找回、机器绑定问题和退款请求都走同一支持入口。
Contact
Contact and Support
Use this channel for discounted manual purchase, activation support, installer access, refund requests, and questions about existing Paddle orders.
Last updated: June 12, 2026Primary support
Email: support@zenonebim.com
Typical response time: within two business days. Chinese support is the default; English support is available for product and existing online-order questions.
Configured WeChat support
WeChat customer service: ZENONEBIM
WeChat QR code URL: https://downloads.zenonebim.com/support/wechat-qr.png
Use the WeChat channel for purchase consultation, activation help, and support. Payment details are shared privately after order confirmation.
Manual discounted purchase
Manual WeChat and Alipay purchases are the recommended discounted channel. Contact support with the product and plan you want, and we will provide payment and activation instructions.
Online checkout
Online checkout is currently paused. Contact support to purchase through the current manual WeChat or Alipay channel.
Customers with an existing Paddle order may contact support for order lookup, activation, or refund assistance.
Support topics
We can help with Revit version compatibility, installer access, license activation, machine binding questions, refund requests, and Paddle order lookup.