告诉客服想体验的产品、Revit 版本和使用场景，我们会提供试用方式与安装说明。
如果不确定 Revit 版本是否适配，或安装过程中遇到问题，可以直接联系客服。
安装包获取、激活码找回、机器绑定问题和退款请求都走同一支持入口。
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Contact and Support
Use this channel for trial access, installation help, activation support, and questions about existing licenses.
Last updated: June 12, 2026Primary support
Email: support@zenonebim.com
Typical response time: within two business days. Chinese support is the default; English support is available for product and existing license questions.
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WeChat customer service: ZENONEBIM
WeChat QR code URL: https://downloads.zenonebim.com/support/wechat-qr.png
Use the WeChat channel for trial access, activation help, installation questions, and product support.
Get trial access
Contact support with the product, Revit version, and drawing workflow you want to try. We will provide trial access and installation instructions.
Installation and activation
Contact support for installer access, activation, machine binding, or compatibility questions.
Customers with an existing license or order may contact support for lookup and assistance.
Support topics
We can help with Revit version compatibility, trial access, installer access, license activation, machine binding questions, and existing order lookup.